Aero Digital Media provides drone photography and related aerial imaging services from Mayo, Florida, to customers across North Florida. This Privacy Policy explains what information we collect through our website and communications systems, how we use it, and the choices available to you.
Last updated: June 19, 2026
Information We Collect
We may collect the following categories of information:
- Contact and project information: Your name, email address, telephone number, inquiry subject, message, property or project location, requested service, and other details you provide.
- Communication records: Emails, text messages, message delivery status, opt-in and opt-out status, call details, voicemail recordings, and voicemail transcriptions.
- Call and spam-screening information: Telephone number, call status, call duration, caller or carrier information, line type, approximate location information associated with a telephone number, call attempts, challenge results, and blocking decisions.
- Website and device information: Internet Protocol address, browser type, device information, pages visited, access times, referring pages, and similar technical information collected through server logs, cookies, analytics, and chat tools.
Please do not send sensitive personal information through the contact form, text messages, voicemail, or website chat.
How We Use Information
We may use information to:
- Respond to inquiries and prepare service estimates
- Schedule and provide drone photography or aerial imaging services
- Send inquiry confirmations, service updates, and customer support messages
- Return calls or send a missed-call follow-up message
- Deliver and maintain email, text, telephone, voicemail, and chat communications
- Detect spam, fraud, abuse, and unwanted calls
- Operate, secure, troubleshoot, and improve the website and communications platform
- Measure website usage and evaluate marketing performance
- Maintain business records and comply with legal obligations
Text Messaging and Mobile Information
When you provide consent to receive text messages, we use your telephone number to communicate about your inquiry, estimate, appointment, project, or customer support request. Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. You may reply START to opt back in or HELP for assistance. Additional details are available in our Text Messaging Terms of Service.
We do not sell mobile information. We do not share telephone numbers, text-message opt-in data, or consent records with third parties or affiliates for their own marketing or promotional purposes. We may provide mobile information to service providers that help us deliver and support our communications, but only for those operational purposes.
Calls, Voicemail, and Transcription
We may retain call details such as the caller’s number, call status, duration, and time. If you leave a voicemail after the recorded prompt, the voicemail may be recorded and transcribed so we can review and respond to your message.
Voicemail recordings may be stored by our communications provider and may be deleted separately from call records or transcription text. Do not leave sensitive personal information in a voicemail.
Cookies, Analytics, and Chat
Our website may use cookies and similar technologies to remember preferences, understand website activity, support chat, and measure site performance. These services may collect technical information such as your IP address, browser, device, pages visited, and interactions with the website.
You can control or delete cookies through your browser settings. Blocking cookies or scripts may affect analytics, chat, or other website features.
Service Providers and Disclosure
We use service providers to operate the website and communications platform. These may include:
- Twilio for telephone calls, text messaging, voicemail, transcription, and telephone-number information
- Amazon Web Services for email and digital service delivery
- Turso/libSQL for application data storage
- Netlify for website hosting and delivery
- Clerk for protected administrative authentication
- Crisp for website chat
- Google services for analytics and tag management
We may also disclose information when required by law, to protect our rights or the safety of others, to investigate fraud or abuse, or as part of a business transfer. We do not sell personal information.
Data Retention
We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain communication records, prevent abuse, resolve disputes, and meet legal or operational requirements. Different records may have different retention periods.
You may ask us to review, correct, or delete personal information associated with you. Some information may be retained when required for legal, security, fraud-prevention, or recordkeeping purposes.
Information Security
We use reasonable administrative and technical safeguards intended to protect information. No website, database, email system, or communications service can guarantee absolute security.
Third-Party Links
Our website may link to websites or services operated by other organizations. Their privacy practices are governed by their own policies, and Aero Digital Media is not responsible for those practices.
Children’s Privacy
Our website and services are intended for adults seeking commercial or property-related services. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy when our services, technology, or legal obligations change. The date in the page metadata reflects the latest revision. Continued use of the website after an update means the revised policy applies to future interactions.
Contact Us
Questions or requests about this Privacy Policy may be directed to:
Aero Digital Media
- Address: 782 SW County Road 300, Mayo, FL 32066
- Phone: 1 (386) 703-8077
- Email: support@aerodigital.media